Help Desk | Web2Chat Help Center

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Help Desk

Help Desk

Boosting productivity with a workspace that connects your inbox, tickets, and help center

By Khushhal1 author9 articles

Setup

Automatically Forward Emails to the Help Desk_{Integrate your email clients with Web2Chat to automatically forward customer emails to your Help Desk.}

Email Threading

Tickets

How Customers Get Notified About Tickets in Web2Chat_{Deep-dive on how and when customers are notified about tickets, and any limitations.}

How to Set Up Tickets_{Deep-dive on getting started with tickets}

Create Tickets in the Messenger_{Allow customers to independently create tickets from the Messenger.}

Tickets Space in the Messenger

Conversations

Close a conversation_{Closing out conversations once they are resolved.}

Snooze a Conversation in Web2Chat_{Setting a reminder to follow up with conversations that are on hold is crucial for maintaining an organized workflow}

Assign Conversations to Teammates in Web2Chat