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Help Desk

Help Desk

Boosting productivity with a workspace that connects your inbox, tickets, and help center

By tanazmasaba06 and 1 other2 authors27 articles

Setup

The Help Desk Explained_{Learn about the Help Desk in Web2Chat and how it works.}

Get Started With Help Desk in Web2Chat_{Learn how to get started with the Help Desk in Web2Chat.}

Generating Leads with Web2Chat_{Learn how to qualify leads with Web2Chat.}

Automatically Forward Emails to the Help Desk_{Integrate your email clients with Web2Chat to automatically forward customer emails to your Help Desk.}

Email Threading_{Learn about email threading in Web2Chat.}

Tickets

Tickets FAQ_{Explore some of the most frequently asked questions about the Tickets feature in Web2Chat.}

Tickets explained_{Get an overview of the Tickets feature in Web2Chat.}

How Customers Get Notified About Tickets in Web2Chat_{Deep-dive on how and when customers are notified about tickets, and any limitations.}

How to Set Up Tickets_{Deep-dive on getting started with tickets}

Create Tickets in the Messenger_{Allow customers to independently create tickets from the Messenger.}

Tickets Space in the Messenger_{Get an overview of the Tickets app space in the Messenger in Web2Chat.}

Changing Ticket Status_{Learn how to update the status of your tickets in Web2Chat to streamline your customer support workflows.}

Conversations

Using Conversation Attributes in the Inbox_{Learn about Conversation Attributes in Web2Chat.}

Close a conversation_{Closing out conversations once they are resolved.}

Share Articles to Answer Questions Faster_{Learn how you can configure the Messenger in Web2Chat to quickly share knowledge base articles to customers.}

View & Manage Lead Data_{Learn how to manage and view lead data in your conversations to find qualifying leads more efficiently.}

Keep Track of Conversations with Lead Tags_{Learn how to better organize and manage conversations with customers using tags in Web2Chat.}

Snooze a Conversation in Web2Chat_{Setting a reminder to follow up with conversations that are on hold is crucial for maintaining an organized workflow}

Create and Manage Lead Tags_{Learn how to create and manage tags for conversations in Web2Chat.}

Add Lead Notes to Conversations_{Learn how to add internal notes to conversations with customers in Web2Chat and streamline your support processes.}

Macros_{Learn about the Macros feature in Web2Chat and how it helps you scale your customer support processes.}

Best Practices for Customer Support in Web2Chat_{Follow the best practices guide to improve your customer support process in Web2Chat.}

Assigning an Owner to Leads/Users in Web2Chat_{Let teammates chat to their leads faster by assigning them as owners.}

Assign Conversations to Teammates in Web2Chat_{Learn how to quickly assign conversations to teammates in Web2Chat.}

Creating Custom Conversation Attributes_{Learn how to create custom conversation data or attributes in Web2Chat.}

How to Block Help Desk Spam in Web2Chat_{Learn how to prevent your Help Desk from becoming overrun with spam.}

Conversations FAQs_{Explore frequently asked questions about conversations with customers within Web2Chat's Help Desk.}