Learn about Conversation Attributes in Web2Chat.

Using Conversation Attributes in the Inbox

Closing out conversations once they are resolved.

Close a conversation

Learn how to integrate Slack with Web2Chat and keep all communications synced across multiple channels.

Learn how to manage and view lead data in your conversations to find qualifying leads more efficiently.

Learn how to better organize and manage conversations with customers using tags in Web2Chat.

Learn about the different Help Desk Channels with Web2Chat.

Learn how you can configure the Messenger in Web2Chat to quickly share knowledge base articles to customers.

Setting a reminder to follow up with conversations that are on hold is crucial for maintaining an organized workflow

Learn how to create and manage tags for conversations in Web2Chat.

Learn how to manage multiple channels in Web2Chat.

Learn about the Macros feature in Web2Chat and how it helps you scale your customer support processes.

Learn how to add internal notes to conversations with customers in Web2Chat and streamline your support processes.

Follow the best practices guide to improve your customer support process in Web2Chat.

Let teammates chat to their leads faster by assigning them as owners.

Learn how to quickly assign conversations to teammates in Web2Chat.

Explore some use case examples and best practices for the Macros feature in Web2Chat.

Learn how to create custom conversation data or attributes in Web2Chat.

Learn about conversation attributes and tags and how to use them in Web2Chat.

Learn how to create and use the right conversation attributes with Web2Chat.

Explore frequently asked questions about conversations with customers within Web2Chat's Help Desk.