Setting Up Ticket Links

Configuration Steps

• Navigate to Ticket Links Configuration:
• Go to Channels > Messenger > Content.
• Click on Customize Home with apps.
• Add Ticket Links App:

• Scroll down to find the ticket links app.
• Click the + icon to add it.
• Select Ticket Types:
• Choose the ticket types you want customers to be able to create.
• Assign respective icons for each ticket type.
• To allow multiple ticket types, click Add ticket type.
• Save Changes:

• After configuring the ticket types, click Done and save the settings.

Editing or Deleting Ticket Links

Edit or Remove Ticket Links

• Navigate to Channels > Messenger > Content and click Customize Home with apps.
• Click on the settings icon on the ticket links card to make any changes.
• To remove the ticket links card, click the delete icon ⛔️.
• Save Changes:
• After making edits or removing the ticket links card, click Save and set live to update your Messenger settings.

Customer Experience

Creating a Ticket

• When a customer clicks on a ticket link in the Messenger Home, it opens a ticket form.
• The customer fills out and submits the ticket form.

Ticket Creation Flow

• Customer initiates ticket creation: Clicks on the ticket link from the Messenger home.
• Customer completes the form: Fills out the ticket form with the necessary details.
• Ticket successfully created: The ticket is created and submitted successfully.