Explore some of the most frequently asked questions about the Tickets feature in Web2Chat.

Tickets FAQ

Get an overview of the Tickets feature in Web2Chat.

Tickets explained

Deep-dive on how and when customers are notified about tickets, and any limitations.

Deep-dive on getting started with tickets

Allow customers to independently create tickets from the Messenger.

Get an overview of the Tickets app space in the Messenger in Web2Chat.

Learn how to update the status of your tickets in Web2Chat to streamline your customer support workflows.