Web2Chat Help center
All Collections
Help Desk
Conversations
How to Integrate Shopify with Web2Chat
How to Integrate Shopify with Web2Chat

Learn how to integrate Shopify with Web2Chat.

Avatar of tanazmasaba06
Written by tanazmasaba06
Last updated Nov 25, 2024
Integrating Shopify with Web2Chat allows you to manage customer interactions and access Shopify order details directly from the Web2Chat dashboard. This integration streamlines workflows and ensures a seamless experience for your customers and support team. Follow the steps below to set up the Shopify integration.

Step-by-Step Guide to Integrate Shopify with Web2Chat

Follow the steps below to set up the Shopify integration.
  1. From your Web2Chat dashboard, go to Settings > Integrations.
  2. Click on the Shopify option from the list of available integrations.
  3. Click on the Install button to start the integration process.
  4. Log into your Shopify account and approve the integration for Web2Chat.
  5. After authorization, you’ll be redirected back to Web2Chat. Select the Web2Chat workspace where the Shopify integration should apply.
Image

Benefits of the Shopify Integration

  1. Centralized Communication: Address customer inquiries related to Shopify orders without switching platforms.
  2. Order Insights: View order details, history, and updates directly in the Web2Chat dashboard, enabling faster issue resolution.
  3. Enhanced Messenger Features: Add the Shopify app to your Web2Chat Messenger so customers can interact with their order information easily.

How to Uninstall the Shopify Integration

To remove the integration entirely, go to Settings > Integrations > Shopify and click the Uninstall button.
Image

Adding Shopify as an App in Messenger

To further enhance your Messenger Home, you can add the Shopify app to allow customers to interact with their order information directly. By integrating Shopify into your Messenger, customers can view their order details or initiate order-related inquiries without leaving the chat interface.
Image
For detailed steps on how to add Shopify to your Messenger, visit Set Up Shopify App in Messenger.
The Shopify integration for Web2Chat simplifies customer interactions by consolidating communication and order management into a single platform. By adding the Shopify app to your Messenger, you can further enhance the customer experience by allowing them to access order-related information directly.
If you need further assistance, contact our Customer Support.

Related Articles