Adding the Shopify app to your Web2Chat Messenger allows customers to access their order information directly within the Messenger. This feature streamlines the customer experience by providing instant access to order details without requiring additional inquiries.
Step-by-Step Guide
Follow the steps below to add Shopify as an app in your Web2Chat Messenger.
- Navigate to your Web2Chat dashboard and go to Channels > Messenger > Content.
- Click on Customize Home with Apps to open the Messenger Home customization options.
- Click on the + Add an App button to open the list of available apps.
- Select the Shopify app from the list.
- Click Save and set live to add the Shopify app to your Messenger Home.
Note: You must have the Shopify integration set up on Web2Chat to add the Shopify app in your messenger
Benefits of the Shopify App in Messenger
- Customer Empowerment: Enables customers to check their order status and details independently, reducing support team workload.
- Improved Response Times: Simplifies order-related inquiries, allowing for quicker resolutions.
- Enhanced Experience: Provides a seamless way for customers to interact with your Shopify store through Messenger.
By integrating the Shopify app into your Messenger Home, you can create a more user-friendly experience for your customers while boosting your support team’s efficiency.
If you need further assistance, contact our Customer Support.