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Getting Started
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Everything you need to know to get started with Web2Chat.
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Sign Up For an Account on Web2Chat.Learn how to create an account on Web2Chat.
Creating Additional Workspaces in Web2ChatCreate a New Workspace for Separate Support Across Multiple Domains
Creating A Test Workspace in Web2ChatLearn how to create a test workspace in Web2Chat to explore all the features and test the functionality of your Help Center.
Accepting an Invite to a Web2Chat WorkspaceHow to accept an invite and start collaborating with your team using Web2Chat.
Add, Remove/Delete a TeammateHow to invite teammates or remove them from your Web2Chat workspace.
Your Workspace SettingsGet familiar with each of your workspace settings in Web2Chat.
Getting started FAQsGet the answers to some of our most frequently asked questions for getting started with Web2Chat.
Getting Started with Web2ChatA step-by-step guide on how to get started with Web2Chat.
Get The Best From Aura AILearn about Aura AI and how you can make the best use out of it to enhance customer experience.
Where to Find the App ID (Widget ID) for Your Workspace in Web2ChatLearn how to find your Web2Chat App ID so you can easily install it on your website or app.
How can I contact the Support team?Find out how you can easily contact the Support Team of Web2Chat.
Setting Up Roles & PermissionsLearn how to configure permissions for each support team members in Web2Chat.
Best Practices for Testing Web2Chat and Going LiveLearn how to test Web2Chat before going live with your Help Centers.
Best Practices for Adding Support Team Members to Web2ChatLearn the best methods for adding your support team members to Web2Chat.
Troubleshooting Identity VerificationLearn how to resolve issues with identity verification in Web2Chat.
Limit Teammate Access to ConversationsGet more control over your Support team by configuring teammate's access to conversations on Web2Chat.
What is Identity Verification?Learn about Identity Verification in Web2Chat.
Permissions: How to Restrict Access for Some TeammatesLearn how to restrict access to certain actions for specific teammates in Web2Chat.