Getting Started | Web2Chat Help Center

Web2Chat Help center

All Collections

Getting Started

Getting Started

Everything you need to know to get started with Web2Chat.

By tanazmasaba06 and 1 other2 authors21 articles

Install Web2Chat for Users on the Web

Setting up your workspace

Sign Up For an Account on Web2Chat._{Learn how to create an account on Web2Chat.}

Creating Additional Workspaces in Web2Chat_{Create a New Workspace for Separate Support Across Multiple Domains}

Setting Up Email Forwarding in Web2Chat_{Learn how to set up email forwarding in Web2Chat.}

Creating A Test Workspace in Web2Chat_{Learn how to create a test workspace in Web2Chat to explore all the features and test the functionality of your Help Center.}

Managing & Authenticating Email Domain in Web2Chat_{Learn how to add your custom email domain in Web2Chat.}

Accepting an Invite to a Web2Chat Workspace_{How to accept an invite and start collaborating with your team using Web2Chat.}

Add, Remove/Delete a Teammate_{How to invite teammates or remove them from your Web2Chat workspace.}

Your Workspace Settings_{Get familiar with each of your workspace settings in Web2Chat.}

Getting started FAQs

Getting started FAQs_{Get the answers to some of our most frequently asked questions for getting started with Web2Chat.}

Getting Started with Web2Chat_{A step-by-step guide on how to get started with Web2Chat.}

Get The Best From Aura AI_{Learn about Aura AI and how you can make the best use out of it to enhance customer experience.}

Where to Find the App ID (Widget ID) for Your Workspace in Web2Chat_{Learn how to find your Web2Chat App ID so you can easily install it on your website or app.}

How can I contact the Support team?_{Find out how you can easily contact the Support Team of Web2Chat.}

Best Practices

Setting Up Roles & Permissions_{Learn how to configure permissions for each support team members in Web2Chat.}

Best Practices for Testing Web2Chat and Going Live_{Learn how to test Web2Chat before going live with your Help Centers.}

Best Practices for Adding Support Team Members to Web2Chat_{Learn the best methods for adding your support team members to Web2Chat.}

Installing the Web2Chat Messenger

Security in your workspace

Troubleshooting Identity Verification_{Learn how to resolve issues with identity verification in Web2Chat.}

Limit Teammate Access to Conversations_{Get more control over your Support team by configuring teammate's access to conversations on Web2Chat.}

What is Identity Verification?_{Learn about Identity Verification in Web2Chat.}

Permissions: How to Restrict Access for Some Teammates_{Learn how to restrict access to certain actions for specific teammates in Web2Chat.}