In Web2Chat, creating additional workspaces allows you to set up new environments for managing content and Help Centers. Each workspace functions as a separate Help Center, enabling you to offer distinct support for different products, regions, or customer segments.
How to Create a New Workspace
Follow these steps to create a new workspace in Web2Chat:
- From the top bar of your dashboard, click on the "Workspace" option.
- Click the "Add Workspace" button.
- You’ll be taken to a new page where you can name your workspace.
- Set the preferred language and timezone based on your target audience's requirements.
- Click on the "Create New Workspace" button to finalize the process.
Once the new workspace is created, it serves as an additional Help Center, with its own unique content and settings. This approach allows you to customize each workspace to meet specific needs.
Managing Multiple Domains with Web2Chat
Web2Chat allows the Messenger to be installed on multiple domains at no extra cost. However, all conversations from different domains will be directed to the same Web2Chat workspace if you use a single app_id for all Messenger installations.
If you prefer to have separate workspaces for each domain, each workspace will require its own subscription. This setup allows for better segmentation and management of customer interactions across different domains.
Using a Single Workspace for Multiple Domains
If you choose to use a single workspace for multiple domains, you can add a custom attribute (e.g., SOURCE_WEBSITE) to identify the origin of the user's message.
Creating additional workspaces in Web2Chat is straightforward and provides flexibility in managing customer support across multiple domains. Whether you choose to manage everything from a single workspace or create dedicated workspaces for each domain, Web2Chat ensures your support operations are efficient and well-organized.
Why Use Multiple Workspaces?
By creating additional workspaces, you can effectively manage multiple Help Centers in Web2Chat. This is useful for:
- Tailoring Help Center content to different products or brands.
- Supporting diverse regions or languages through localized content.
- Serving distinct customer segments with specialized support materials.
If you need more assistance, feel free to contact our Customer Support.
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