Help Center | Web2Chat Help Center

Help Center

Delivering support content to your customers wherever they are with an on-brand and integrated help center that customers can access through any channel.

By tanazmasaba06 and 1 other2 authors30 articles

Help Center Explained

Using the Article Inserter App in Help Center

Help Center explained

Getting started

Create an Article_{Learn how to write, format and publish articles for your knowledge base or help center with Web2Chat.}

Format an Article_{Learn to format your article in Web2Chat to make it easy for customers to read and understand the information they need.}

Get Started with Help Center_{Create, organize, and publish help articles to empower your customers to find answers on their own.}

Create an Article_{Get Your First Article Live — How to Write, Format, and Share it with Your Customers}

Web2Chat Help Center FAQs_{Get the answers to frequently asked questions about Web2Chat Help Center.}

Get Started with the Help Center_{Learn how to create, organize and publish help articles with Web2Chat to let people help themselves.}

Troubleshooting Custom Domain Setup and HTTPS/SSL in Web2Chat_{Learn how to troubleshoot Custom Domain setup in Web2Chat.}

Customizing and managing

Create and Track Custom Data Attributes (CDAs) in Web2Chat_{Learn about creating & tracking Custom Data Attributes (CDA).}

Customize Your Help Center_{Learn the basics of customizing your help center or knowledge base in Web2Chat.}

Manage Your Help Center Content_{Learn how to effortlessly manage your knowledge base articles with Web2Chat's customizable Help Center.}

What Is user_id in Web2Chat and Why Would I Want to Use It?_{Learn when to use 'user_id' in Web2Chat.}

How to create categories for articles_{Learn how to create different categories or "Collections" in Web2Chat to keep your Help Center ogranized.}

Create and Manage Multiple Help Centers_{Learn how to manage multiple Help Centers in Web2Chat.}

Let Users Help Themselves With Smart Suggestions_{Learn how to configure smart suggestions with Aura AI so users can help themselves.}

Customize Your Help Center_{How to Brand Your Help Center and Manage Customization Options}

Customize Your Help Center Footer_{Add your logo, contact details, social media links, and footer links to create a footer that matches your brand.}

Support Multiple Languages in Your Help Center

Prevent Search Engines from Indexing Your Help Center_{Disable search engine indexing for your help center articles with Web2Chat.}

Set Up a Custom Domain for Your Help Center in Web2Chat_{Learn how to create custom domains for your Web2Chat Help Center.}

Best practices

Understanding Contacts and Companies in Web2Chat_{Learn about contacts and companies and how to get insightful data about end users in Web2Chat.}

How to Optimize Your Help Center for Aura AI Agent_{Learn how you can optimize your Help Center for Aura AI using Web2Chat.}

Types of Help Articles for Users_{Learn about the different types of Help Articles you can create for users with Web2Chat and share them on your Help Center.}

Enable Article Suggestions on Messenger to Help Customers Self-Serve_{Simplify your customers’ search for help by providing suggestions to relevant articles even before they start searching.}

Integrate Google Analytics with Your Help Center_{Gain valuable insights into your Help Center’s visitors by integrating Google Analytics with Web2Chat Articles.}

How to Write Effective Help Articles for Web2Chat_{Learn how to write useful articles for customers using Web2Chat.}

How to Optimize Your Help Center Article Order in Web2Chat_{Learn how to properly arrange the article order so users can find information quickly in your Help Center.}

How to Optimize Your Help Center Collections in Web2Chat_{Learn how to use the best practices for maintaining Help Center Collections in Web2Chat.}