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Help Center

Help Center

Delivering support content to your customers wherever they are with an on-brand and integrated help center that customers can access through any channel.

By tanazmasaba06 and 1 other2 authors18 articles

Help Center Explained

Help Center explained

Getting started

Create an Article_{Learn how to write, format and publish articles for your knowledge base or help center with Web2Chat.}

Format an Article_{Learn to format your article in Web2Chat to make it easy for customers to read and understand the information they need.}

Get Started with Help Center_{Create, organize, and publish help articles to empower your customers to find answers on their own.}

Create an Article_{Get Your First Article Live — How to Write, Format, and Share it with Your Customers}

Get Started with the Help Center_{Learn how to create, organize and publish help articles with Web2Chat to let people help themselves.}

Customizing and managing

Customize Your Help Center_{Learn the basics of customizing your help center or knowledge base in Web2Chat.}

Manage Your Help Center Content_{Learn how to effortlessly manage your knowledge base articles with Web2Chat's customizable Help Center.}

How to create categories for articles_{Learn how to create different categories or "Collections" in Web2Chat to keep your Help Center ogranized.}

Create and Manage Multiple Help Centers_{Learn how to manage multiple Help Centers in Web2Chat.}

Let Users Help Themselves With Smart Suggestions_{Learn how to configure smart suggestions with Aura AI so users can help themselves.}

Customize Your Help Center_{How to Brand Your Help Center and Manage Customization Options}

Customize Your Help Center Footer_{Add your logo, contact details, social media links, and footer links to create a footer that matches your brand.}

Support Multiple Languages in Your Help Center

Prevent Search Engines from Indexing Your Help Center_{Disable search engine indexing for your help center articles with Web2Chat.}

Best practices

Enable Article Suggestions on Messenger to Help Customers Self-Serve_{Simplify your customers’ search for help by providing suggestions to relevant articles even before they start searching.}

Integrate Google Analytics with Your Help Center_{Gain valuable insights into your Help Center’s visitors by integrating Google Analytics with Web2Chat Articles.}