Creating and sharing help content with your customers is simple with Web2Chat. Follow these steps to get your first article live.
Start Writing
- Click New Article: Begin by clicking the "New Article" button in your Help Center.
- Focus on Education: Write an article that educates your customers about your product, such as installation guides or getting started tips. Keep it short, specific, and focused on one topic.
What to Write
You know your product best, so write about what you are familiar with. Here are some ideas:
- Best Practice Tips: Share useful tips and tricks you’ve learned.
- Key Workflows: Walk customers through essential workflows.
- Frequently Asked Questions: Address common questions your customers ask.
Start Writing
Title: Create a concise, descriptive title. This is the first thing people see, so use keywords they are likely to search for.
Description: Write a brief summary of what the article covers. This description appears below the title in the Help Center and in search results. Include searchable keywords to help customers find the article easily.
Make Your Article Easy to Scan
The article editor in Web2Chat allows you to format your article for easy readability. Here’s how:
- Subheadings: Use subheadings (H1, H2, H3, H4) to break up the text. Highlight your text and select the appropriate heading level.
- Bold Text: Use bold to emphasize important information.
- Dividers: Insert dividers to separate sections or steps clearly.
- Images and Videos: Add visual aids to demonstrate tasks. Use the toolbar at the bottom of the editor to insert images or videos.
Set Your Article Live
Once you’ve finished writing your article:
Publish: Click the "Publish" button to set your article live.
Collections: Add the article to a collection. Articles must be in a collection to appear in your public Help Center.
Continuous Improvement
Don’t worry about perfecting your article on the first try. Publish it so your customers can start benefiting from it immediately. You can always make improvements based on customer feedback.
By following these steps, you can create valuable help content that empowers your customers to find the information they need quickly and efficiently.