Web2Chat Help center
All Collections
Help Center
Customizing and managing
Set Up a Custom Domain for Your Help Center in Web2Chat
Set Up a Custom Domain for Your Help Center in Web2Chat

Learn how to create custom domains for your Web2Chat Help Center.

Avatar of tanazmasaba06
Written by tanazmasaba06
Last updated Jan 16, 2025
Setting up a custom domain for your Web2Chat Help Center ensures a seamless, branded experience for your customers.

Why Set Up a Custom Domain?

Using a custom domain allows you to:
  • Provide a consistent brand experience for your customers.
  • Improve trust and credibility by using a domain your customers recognize.
  • Enhance SEO by hosting your Help Center on your domain.
For example, instead of your Help Center being hosted at help.web2chat.io, it can be hosted at support.yourcompany.com.

How to Set Up a Custom Domain

Follow the steps below to configure your custom domain and link it to your Web2Chat Help Center.

Step 1: Choose a Subdomain

Decide on the subdomain you want to use for your Help Center. Common choices include:
  • help.yourcompany.com
  • support.yourcompany.com
  • docs.yourcompany.com
Make sure this subdomain is not already in use for other services.

Step 2: Add a CNAME Record in Your DNS

  1. Log in to your domain registrar or DNS provider (e.g., GoDaddy, Cloudflare, Namecheap).
  2. Locate the DNS settings or zone file editor for your domain.
  3. Add a new CNAME record with the following details:
    • Host/Name: The subdomain you chose (e.g., support).
    • Value/Target: custom.web2chat.io (this is Web2Chat’s hosting address).
    • TTL: Set to the default value or the lowest possible setting (e.g., 1 hour).

Step 3: Link the Domain in Web2Chat

  1. Log in to your Web2Chat dashboard.
  2. Navigate to Settings > Help Center > Custom Domain.
  3. Enter the full custom domain (e.g., support.yourcompany.com).
  4. Click Save to submit the domain for verification.

Step 4: Verify Your Domain

  1. Allow up to 24-48 hours for DNS changes to propagate.
  2. Web2Chat will automatically verify your domain and provision an SSL certificate.
  3. Once verified, your Help Center will be accessible at your custom domain with HTTPS enabled.

FAQs

1. Can I use a root domain instead of a subdomain?

No, Web2Chat requires a subdomain (e.g., support.yourcompany.com) to ensure proper configuration and compatibility with SSL.

2. How long does it take for the domain to become active?

DNS propagation typically takes 24-48 hours. Once the DNS records are correctly set, Web2Chat will verify your domain and enable it within this timeframe.

3. What happens if my domain is not verified?

Double-check your DNS settings to ensure the CNAME record is correctly configured. If issues persist, contact Web2Chat support.

4. Is SSL automatically enabled for my custom domain?

Yes, Web2Chat automatically provisions an SSL certificate for your custom domain once it is verified.

Troubleshooting Tips

  • Issue: My domain is not resolving.
    • Solution: Confirm that the CNAME record points to custom.web2chat.io and wait for DNS propagation.
  • Issue: HTTPS is not working.
    • Solution: Allow time for SSL provisioning and ensure no conflicting records exist.
  • Issue: I see a Web2Chat error page.
    • Solution: Verify that the domain is correctly linked in your Web2Chat dashboard.
If you need more assistance, feel free to contact our Customer Support.

Related Articles

Learn more about using the Help Center: