Provide self-serve support in your customers’ native language with multilingual articles and collections. Configuring your Help Center to support multiple languages allows you to reach a broader audience and ensure that your customers can find the information they need in the language they prefer.
How It Works
First, define the languages you want to support in your Help Center, such as English and French. Once defined, all your collections, sections, and articles will have the option to add a translated version for each language. The structure and organization of your Help Center will be automatically applied to all languages, making it easy to manage and navigate, regardless of the language used.
Note that while the Help Center can support multiple languages, articles themselves are not automatically translated.
You will need to provide translated versions of your collection and section names, as well as your article content. Web2Chat will automatically display the correct version based on the visitor's browser language setting. Visitors can also manually switch between languages.
Configuring Multilingual Support
Set Default Language
Before adding new languages, set the default language for your Help Center. This should be the most common language spoken by your customers. The default language will also be shown if a visitor’s browser is set to a language not supported by your Help Center.
Go to Help Center > General > Supported Languages.
Choose your default language and save.
Add Additional Languages
Click ‘+ Add language’ in the Supported Languages section.
Provide translations for page titles and header text in the newly added languages. This ensures consistency across different language versions.
Translate Collections and Sections
Navigate to Articles > Collections.
Switch to the language you’d like to add translations for.
Translate the collection names and descriptions, which will appear in Google search results. Use terms that your customers are likely to search for.
Add translated versions of your section names to ensure that visitors can easily find the information they need.
Translate Articles
Each article should have a version in each supported language.
When a visitor lands on your Help Center in their language, they will only see the articles that have been translated. They can switch to the default language to view any untranslated articles.
Organize Translations
Reorder your collections and sections from any language view. This order will apply across all languages, ensuring a consistent structure.
Analyzing and Prioritizing Translations
Install Google Analytics on your Help Center to track which articles are viewed by speakers of different languages. Use this data to prioritize translating the most viewed articles first, ensuring that the most important content is available to all customers.
Supported Languages
Web2Chat supports 45 languages, including:
- Arabic
- Bengali
- Bosnian
- Brazilian Portuguese
- Bulgarian
- Catalan
- Croatian
- Czech
- Danish
- Dutch
- English
- Estonian
- Finnish
- French
- German
- German (Formal)
- Greek
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Malay
- Norwegian
- Persian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Simplified Chinese
- Slovenian
- Spanish
- Swahili
- Swedish
- Thai
- Traditional Chinese
- Turkish
- Ukrainian
- Vietnamese
- Mongolian
By configuring your Help Center to support multiple languages, you can provide a better customer experience, allowing users to find the support they need in their preferred language. This comprehensive approach ensures that your Help Center is both accessible and user-friendly for a global audience.