Web2Chat lets you organize your knowledge base articles or Help Center by creating different categories. These can help your customers to quickly find the information they need. In Web2Chat, these categories are called "Collections".
How to Create Categories or Collections for Articles
You can create collections in Web2Chat by following the steps below.
- Navigate to Knowledge Base → Collections and click Add Collection.
- Provide a name and description to help users understand what each category covers. You can also add an icon for the collections to make them visually stand out.
You can make as many collections as you need to organize your Help Center. You can even make sub collections within an existing collection to manage your articles better.
- Go to Knowledge Base → Collections.
- Click on the 'Edit' icon next to any existing collection.
- Click on Add Collection button to create a sub collection within the existing collection.
You can also reorder your collections and subcollections by using the simple drag and drop feature as shown below.
Organizing your Help Center articles will help your customers to easily find the information they need, thus cutting down on support tickets and enhancing customer satisfaction.
If you need more assistance, feel free to contact our Customer Support.
Related Articles
Learn more about using the Help Center: