Introducing the fully customizable Messenger that provides customers with in-context engagement throughout their journey.

Web2Chat Messenger Explained

Learn how to customize, preview, and manage the next-generation Messenger

Set Up and Customize the Messenger

Learn how to set up searching for help articles straight from your Web2Chat Messenger.

Learn how to enable and configure multilingual support in Web2Chat Messenger.

Understand how lead notes and tags work in Web2Chat.

Learn how to end a session of interactions between you and your team on Web2Chat.

Learn how to have instant conversations and real-time messages with customers using Web2Chat.

Get answers to some frequently asked questions about the Web2Chat Messenger.

Learn how to set up the Messenger so users can directly initiate conversations with support agents.