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Set Up and Customize the Messenger
Set Up and Customize the Messenger

Learn how to customize, preview, and manage the next-generation Messenger

Avatar of Khushhal
Written by Khushhal
Last updated Sep 06, 2024
Web2Chat's Messenger offers a fully customizable experience that enhances customer engagement throughout their journey. Here’s how to set up and customize your Messenger.

Content

The Content tab covers your customer's initial interaction with the Messenger, from the Messenger Launcher to the Messenger Home.
Messenger Launcher: The chat bubble/circle that appears on your screen.
Messenger Home: The home space that opens when customers click the Messenger Launcher for the first time.

Spaces

Manage which spaces your visitors and users see in the Messenger by turning them on or off.
  • Home: Customize this space to display exactly what you want to your visitors and users.
  • Messages: A permanent space for managing both inbound and outbound conversations.
  • Tickets: A dedicated space for all tickets, separate from conversations.
  • Help: Provides access to a full, in-context Help Center from anywhere in your product.
  • News: A feed for various types of announcements, curated for each customer. (Opt-in available.)
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Reorder spaces using drag and drop. The Home Space will always remain at the top but can be turned off if needed.

Set Your Welcome Message

Choose how to greet customers when they open the Messenger. Configure this in up to 45 languages from Messenger
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Customize Home with Apps

Add or remove apps to customize Messenger Home. Ensure it includes at least one app. Options include allowing customers to start a conversation, search for Help Center articles, see News announcements, or view other custom apps.
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Show the Messenger Launcher

Decide whether to show or hide the Messenger launcher based on audience rules.

Styling

Customize and style the Messenger to match your brand preferences for multiple brands.
  • Brand Colors: Set your brand colors for the Messenger Background and Action color used in buttons and links.
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  • Style Messenger Home: Add your logo and choose whether to display teammates’ avatars.
  • Customize the Launcher: Upload your image and choose the Launcher position on your site.
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Conversations

Choose how customers start conversations and introduce your team.
  • Start Conversation Button Text: Customize the CTA for teammates and Aura AI Agent separately. Options include: "Contact Support", "Ask a Question", etc.
Set different CTAs for visitors and users.
  • Team Introduction: Edit the introduction to set expectations and introduce your team. Configure this in up to 45 languages from Messenger > General settings.
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Choose Supported Languages

Select the default language for the Messenger interface or add multiple languages to match your customer’s browser or device settings.

Save and Set Live

Once satisfied with your Messenger preview, click Save and set live to apply the changes.
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By following these steps, you can customize Web2Chat's Messenger to provide a consistent, engaging, and personalized experience for your customers.