Web2Chat’s real-time messaging feature in Messenger enables quick, responsive interactions with your customers directly on your website. Whether through live chats, automated greetings, or self-service options, Web2Chat provides the tools to engage customers instantly, resolve issues quickly, and keep them informed.
Real-Time Conversations with Customers
Web2Chat Messenger delivers messages in real-time, allowing your team to respond immediately to customer queries. This responsiveness fosters a natural, conversational flow, making customers feel heard and valued. Automated messages, such as welcome greetings or proactive prompts, can engage visitors immediately, providing an interactive, humanized experience from the start.
In-App Tickets for Complex Issues
For queries that require more in-depth follow-ups, Web2Chat Messenger allows customers to create support tickets directly within the app. Tickets provide a structured way for customers to submit their concerns and for your team to respond asynchronously while keeping all relevant details in one place.
- Customers can create tickets by selecting the Tickets Space within the Messenger.
- Once submitted, they can monitor updates and view resolutions without leaving the app.
This feature ensures that even complex issues are tracked and resolved efficiently, providing a seamless support experience.
News Center for Updates
Web2Chat Messenger includes a News Center where customers can stay informed about the latest updates, product features, or announcements.
- Located in the News Space, this feature displays curated news that keeps customers engaged and up-to-date without the need for external emails or notifications.
- Whether it’s a product launch, a new feature highlight, or a general update, the News Center ensures customers are always in the loop.
By centralizing updates within the Messenger, you provide an efficient, unobtrusive way to share important information with your audience.
Returning Customer Conversations
One of the key benefits of Web2Chat Messenger is the ability for returning customers to view their previous messages and interactions with your support team.
- When customers reopen the Messenger, they can instantly access their chat history, allowing for continuity in conversations and faster resolutions.
- This feature eliminates the need for customers to repeat themselves, enhancing their experience and ensuring your team has context for ongoing discussions.
By offering this level of continuity, Web2Chat strengthens customer relationships and fosters trust through consistent, informed support.
Self-Service Options and Article Search
For quick answers, Web2Chat Messenger offers a self-service Article Search. Customers can search for help articles directly in the Messenger, allowing them to find information independently.
- You can configure default articles to display, giving customers instant access to FAQs or guides relevant to their needs.
- This feature empowers customers to resolve common questions on their own, reducing support load and speeding up issue resolution.
Web2Chat’s real-time messaging capabilities bring your team closer to your customers by enabling instant, human-centered communication. With tools like in-app tickets, news updates, returning customer chat history, and self-service options, Web2Chat Messenger ensures a responsive and engaging experience.
If you need further assistance, contact our Customer Support.