The News feature in Web2Chat Messenger allows you to keep customers informed with updates, announcements, or product news directly within the Messenger.
By setting up the News Inserter app, you can provide a centralized feed for your latest updates, ensuring customers stay informed in a seamless, non-intrusive way.
Additionally, you can display Featured News by adding the News app to highlight important announcements prominently.
How to Set Up News Inserter in Messenger
Follow the steps below to set up News in your Messenger.
- Log into Web2Chat and navigate to Channels in the left-hand menu.
- Go to Messenger and select the Content tab.
- Click on Customize Home with Apps.
- Click on the Add an App button to view available app options.
- From the app list, select News Inserter to add it to your Messenger.
- Save your changes to activate the News Inserter app.
The News Inserter app ensures customers can view the latest updates directly in the Messenger, keeping them informed about your business activities.
How to Display Featured News in Messenger
If you want to prominently highlight your most recent or important news to customers, follow these steps:
- Log into Web2Chat and navigate to Channels in the left-hand menu.
- Go to Messenger and select the Content tab.
- Click on Customize Home with Apps.
- Click on the Add an App button to view available app options.
- Select the News app from the list to add it to your Messenger.
- Save your changes to activate the News app.
The News app ensures that your featured or most recent news is showcased prominently, drawing customer attention to key updates and announcements.
đź’ˇDifference Between News Inserter and News
- News Inserter: Displays a continuous feed of all your latest updates and announcements, ideal for providing customers with a comprehensive view of your news.
- News: Highlights specific featured or most recent news prominently, perfect for emphasizing key updates or announcements.
Both apps serve different purposes and can be used together for a well-rounded communication strategy.
By setting up the News Inserter app, you can provide a continuous feed of updates for your customers to access at any time. Alternatively, using the News app, you can display featured news to emphasize key announcements.
If you need further assistance, contact our Customer Support.