At Web2Chat, we take your privacy seriously and provide tools to help you manage and delete your personal data in compliance with data protection regulations like GDPR and CCPA. This guide explains how you can request the deletion of your personal data from Web2Chat.
What Happens When Your Data Is Deleted?
When you request the deletion of your personal data:
- Your data will be permanently removed from Web2Chat’s systems, including contact records, messages, and associated metadata.
- Anonymized or aggregated data used for analytics and reporting will not be affected, as it cannot be traced back to you.
Important: Once your data is deleted, it cannot be recovered.
Requesting the Deletion of Your Data
1. Contact the Business Using Web2Chat
If you interacted with a business that uses Web2Chat, your personal data is managed by that business. To request the deletion of your data:
- Reach out to the business directly through their support email or Web2Chat Messenger.
- Request that they delete your data from their Web2Chat account.
2. Contact Web2Chat Support
If you are a Web2Chat user (e.g., an account owner or teammate), you can request data deletion directly from Web2Chat by:
- Sending an email to [email protected].
- Include the following details in your request:
- Your Web2Chat account email address.
- Confirmation that you understand data deletion is irreversible.
- Any specific details about the data you want deleted (e.g., user profiles, conversations).
Processing Time
- Most deletion requests are processed within 30 calendar days, depending on the complexity of the request and regulatory requirements.
- Web2Chat will notify you once your data has been successfully deleted.
FAQs
1. Can I recover my data after deletion?
No, data deletion is permanent and cannot be undone. Make sure to back up any important data before submitting a deletion request.
2. What if I interact with multiple businesses using Web2Chat?
You will need to contact each business individually to request the deletion of your data from their Web2Chat account.
3. Does Web2Chat retain any of my data after deletion?
Web2Chat retains anonymized or aggregated data that cannot be linked back to you. This data is used for analytics and improving our services.
4. How does Web2Chat ensure compliance with data protection laws?
Web2Chat adheres to GDPR, CCPA, and other data protection regulations, providing the tools necessary to fulfill data deletion requests securely and efficiently.
If you need further assistance, contact our Customer Support.