Where is Data Hosted?
Web2Chat services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1). This ensures robust security and reliable performance for all your data needs.
Third-Party Subprocessors
Web2Chat also utilizes other third-party subprocessors to provide our services. You can read about these subprocessors and see a comprehensive list in our Data Processing Addendum available on our website.
Ownership of Customer Data
Customers retain all rights, title, and interest in the data provided to Web2Chat. Detailed information about Web2Chat’s rights in storing, transmitting, and using your data can be found in our Terms & Policies.
Data Processors and Data Controllers
- Data Processor: Web2Chat acts as a data processor for the customer data you send to us. This means we process data on your behalf according to your instructions.
- Data Controller: You are the data controller for your own customer data, determining the purposes and means of processing that data.
Web2Chat also acts as a data controller for customer Account Data, which includes personal data related to your relationship with Web2Chat, such as account and billing information. More information can be found in our Data Processing Addendum.
Use of Subprocessors
Web2Chat engages certain third-party subprocessors to help provide our services effectively. You can learn more about how we engage with subprocessors and view our Subprocessors List in our Data Processing Addendum and under our Terms & Policies.
Web2Chat ensures your data is hosted securely within AWS facilities in the USA. While you retain full ownership of your customer data, Web2Chat acts as both a data processor and a data controller in different contexts to ensure efficient data management. For more detailed information, please refer to our Data Processing Addendum and Terms & Policies available on our website.