At Web2Chat, we prioritize and protect the privacy of our users, ensuring that all data collection and storage practices are conducted with the highest standards of security and compliance. This documentation provides an overview of our data processing practices, expiration policies, tracking capabilities, and our commitment to safeguarding user information.
Data Processing Overview
When you integrate Web2Chat with your site, we automatically collect and store key data fields that are essential for our service. In addition to standard data, you have the option to collect further information, such as social profiles, and define custom data tailored to your business needs.
Data Expiry Practices
To comply with the EU General Data Protection Regulation (GDPR), Web2Chat implements strict data expiration practices:
- Visitor Data: Data for visitors who have not been seen for 9 months will be automatically deleted. This includes the entire record and event history. If a visitor returns after 9 months, they will be treated as a new visitor. This policy applies only to visitor data; your user data remains unaffected.
Data Tracking
Web2Chat tracks a comprehensive set of data fields to enhance user experience and support your business operations. Here’s a list of standard data we track:
- Name: The full name of the user.
- Email: The user's or lead's email address.
- Phone Number: The user's or lead's phone number.
- Web Sessions: The number of times a user has visited your site or web app.
- Last Seen: The most recent date a user visited your site or app.
- First Seen: The initial date a user visited your site or app.
- Recent Page Views: The URLs a person has visited on your site or in your web app.
- Sign-Up Date: The date a user first signed up for your product.
- City and Country: Determined by the user's IP address location.
- Last Contacted: The most recent date you or a teammate contacted a user.
- Last Heard From: The last date a user contacted you via message or email.
- Last Opened Email: The most recent date a user opened an email.
- Last Clicked Email Link: The most recent date a user clicked a link in an email.
- Unsubscribed from Emails: The date a user unsubscribed from your emails.
- Tags: Groups a person belongs to based on tags you’ve applied to them.
- Operating System: The OS a person is using.
- Browser Language: The language set by the user's browser.
- Browser Version: The specific version of the browser being used.
- Language Override: The preferred language setting for a user.
- Messages, Comments, and Conversations: All interactions within Web2Chat.
Privacy and Security
For privacy and security reasons, Web2Chat does not provide the IP addresses of users or visitors. We ensure that your data is managed and stored securely, complying with relevant regulations and maintaining high standards of data privacy.
Understanding how Web2Chat tracks and stores data is essential for utilizing our platform effectively while ensuring compliance with privacy regulations. If you have any questions or need further clarification on our data practices, please reach out to our support team at [email protected]. We’re here to help!