At Web2Chat, the security of your data is our top priority. We employ industry-leading practices and technologies to ensure that your information is safe, whether you're a small business or a large enterprise. This document outlines our security measures and policies to give you confidence in how we handle your data.
Data Encryption
All data sent between your browser, our servers, and your customers is encrypted using Transport Layer Security (TLS) with at least 256-bit encryption. This ensures that all communications are secure and protected from unauthorized access.
- In Transit: Data is encrypted using TLS 1.2 or higher.
- At Rest: Data stored in our systems is encrypted using AES-256.
Authentication and Access Control
We provide robust authentication and access controls to safeguard your Web2Chat account.
- Two-Factor Authentication (2FA): All Web2Chat accounts can enable 2FA to add an extra layer of security to account logins.
- Role-Based Access Control (RBAC): Assign different permissions to team members to ensure they only access what they need.
- Single Sign-On (SSO): Web2Chat integrates with SSO providers to streamline and secure your login processes.
Data Storage and Retention
Your data is securely stored in industry-leading cloud providers with high availability and redundancy.
- Regional Data Centers: Web2Chat offers region-specific data storage to comply with local data protection regulations, such as GDPR.
- Data Retention Policies: We provide customizable data retention settings so you can control how long user and conversation data is stored.
Network Security
Web2Chat employs advanced network security measures to protect against unauthorized access and potential threats.
- Firewalls and Intrusion Detection: Continuous monitoring and prevention systems protect our network from unauthorized access.
- Regular Vulnerability Scans: Our systems are routinely tested to identify and address potential vulnerabilities.
Application Security
Our development process incorporates security at every stage to ensure the Web2Chat platform remains secure.
- Code Reviews: All code is reviewed for security vulnerabilities before deployment.
- Penetration Testing: Regular penetration tests are conducted by third-party security experts.
- Bug Bounty Program: We encourage security researchers to report potential vulnerabilities through our responsible disclosure program.
Compliance and Certifications
Web2Chat complies with global security and privacy standards to ensure your data is handled responsibly.
- GDPR: We adhere to the General Data Protection Regulation for processing and storing personal data of EU citizens.
- CCPA: We comply with the California Consumer Privacy Act for users based in California.
- ISO 27001: Web2Chat follows the ISO 27001 framework to maintain a secure information management system.
Business Continuity and Disaster Recovery
Web2Chat has robust business continuity and disaster recovery plans in place to minimize disruptions.
- Data Backups: Data is backed up daily and stored securely to ensure recovery in the event of a disaster.
- High Availability: Our infrastructure is designed for high availability and redundancy to minimize downtime.
Customer Controls and Transparency
We provide tools and settings that give you full control over your data and privacy.
- Privacy Settings: Configure privacy options to manage user consent and data sharing.
- Data Access Logs: Review activity logs to monitor access and changes within your account.
FAQs
1. Where is my data stored?
Web2Chat stores data in secure, region-specific data centers to comply with local regulations, such as GDPR.
2. How often is my data backed up?
Data is backed up daily, and backups are stored securely to ensure quick recovery if needed.
3. Does Web2Chat offer regional data hosting?
Yes, we provide regional data hosting to meet compliance requirements in specific regions.
If you need further assistance, contact our Customer Support.