As part of our commitment to data protection and privacy, Web2Chat provides straightforward methods for exporting your data to comply with the General Data Protection Regulation (GDPR). You can export all your data, individual user data, subsets of users, or specific time periods in CSV or JSON formats.
Exporting Data as CSV Files via the Web2Chat Dashboard
To export your data directly from the Web2Chat user interface:
- Export User and Lead Data:
- Navigate to the Contacts section.
- Use filters to select the desired subset of users or leads.
- Click on the Export button and choose the CSV format.
- Export Messages and Campaigns Data:
- Go to the Messages or Campaigns section.
- Select the specific messages or campaigns you wish to export.
- Click on the Export option and select CSV as the format.
Exporting Data as JSON Files via the Web2Chat API
For more advanced data export needs, you can utilize Web2Chat's API to retrieve data in JSON format:
- Export Teammate, Visitor, Lead, and User Data:
- Use the appropriate API endpoints to fetch data related to teammates, visitors, leads, or users.
- Refer to the Web2Chat API Documentation for detailed instructions on accessing these endpoints.
- Export Conversations:
- Access the conversations endpoint to retrieve all your conversations or filter by specific teammates or users.
- Detailed guidance is available in the Web2Chat API Documentation.
- Export Event History:
- Retrieve event history for your application or individual users for the past 90 days using the events endpoint.
- Consult the Web2Chat API Documentation for more information.
Exporting Conversations Data to Amazon S3
Web2Chat offers a feature to export conversations data as JSON files directly to your Amazon S3 bucket:
- Set up the integration by providing your Amazon S3 credentials in the Web2Chat dashboard.
- Configure the export settings to specify the data range and frequency of exports.
- Initiate the export, and the data will be transferred securely to your specified S3 bucket.
If you need further assistance, contact our Customer Support.