Importing external content into Aura AI enables the bot to access and utilize information from a variety of sources for more accurate and comprehensive responses. If you encounter issues during the content import process, this guide will help you troubleshoot common problems and ensure a smooth import experience.
Common Issues and Solutions
Below are some of the most common reasons why issues may occur when importing external content to train Aura.
1. URL Is Not a Top-Level Domain
- Cause: The URL being imported is not a top-level domain (e.g., "https://example.com") but a subdirectory or deep link (e.g., "https://example.com/page1").
- Solution: Ensure you are using a top-level domain to initiate the import. If you need to import content from specific subdirectories, make sure that the settings and permissions allow crawling of those specific pages.
2. Content Not Indexed Properly
- Cause: The imported content may not have been indexed correctly by Aura.
- Solution: Double-check the formatting and structure of the content. Make sure the pages you’re trying to import are accessible and formatted in a way that Aura can process (e.g., clean HTML structure, clear headers).
3. Access Restrictions
- Cause: The source website has access restrictions, such as password-protected pages or IP blocking.
- Solution: Make sure the content you’re importing is publicly accessible. For pages behind a login, consider providing access credentials if the site supports it.
4. Blocked by Robots.txt
- Cause: The source website has a "robots.txt" file that restricts web crawling.
- Solution: Check the "robots.txt" file of the source website to confirm if it allows crawling. If not, reach out to the site owner for permission or look for alternative content sources.
5. Format Compatibility Issues
- Cause: The file format or content structure may not be compatible with Aura's import capabilities.
- Solution: Make sure to use supported file formats such as plain text, HTML, or Markdown. If importing from a content management system, export content in a compatible format.
6. Connectivity Problems
- Cause: Network issues could be preventing the import from completing.
- Solution: Ensure a stable internet connection and try importing the content again. If the problem persists, check if there are temporary issues with the source website.
By addressing these common issues, you can ensure a smoother process for importing external content into Aura AI. Once the content is successfully imported, you can train Aura to use the information effectively. For more detailed troubleshooting, contact our support center.