Aura AI is an advanced conversational AI integrated into Web2Chat, designed to automate and enhance customer interactions across various channels.
Frequently Asked Questions About Aura AI
Here, we answer some of the most frequently asked questions about Aura AI.
What is Aura AI?
Aura AI is an AI-powered assistant that automates customer communication by understanding user intent, providing relevant responses, and handling repetitive tasks. It integrates seamlessly with Web2Chat, delivering a consistent and efficient support experience across different channels.
How does Aura AI learn and improve?
Aura AI is trained with content provided by users, such as articles, webpages, knowledge base entries, and documents. It continuously improves by learning from user interactions and feedback, adapting to new scenarios and enhancing its response accuracy over time.
How can Aura AI be trained with multiple sources?
Aura AI can be trained using a variety of content types to improve its knowledge base and handle diverse inquiries effectively.
Users can upload and train Aura with the following sources:
- Webpages or Entire Websites: Import content from specific webpages or an entire website to make Aura more knowledgeable about relevant topics.
- Text Entries: Add manual text entries that include frequently asked questions, customer support scripts, or common responses.
- Articles and Documents: Train Aura with documents like PDFs, user manuals, and product guides, allowing it to provide more in-depth answers.
- Knowledge Base Content: Integrate knowledge base articles, troubleshooting guides, and other support materials, ensuring comprehensive customer assistance.
What kind of tasks can Aura AI automate?
Aura AI can automate various tasks, including:
- Responding to common customer inquiries using predefined content.
- Assisting customers with troubleshooting by directing them to relevant resources.
- Collecting data and insights from customer interactions or conversations.
- Initiating follow-up interactions based on user behavior or specific triggers.
Can Aura AI escalate conversations to human agents?
Yes, when Aura AI encounters a complex query that requires human intervention, it automatically escalates the conversation to a human agent. Aura provides context and conversation history, allowing agents to pick up seamlessly.
How customizable is Aura AI?
Aura AI can be customized to align with your brand's tone and style. Users can configure the AI's responses, create specific conversation flows, and train it using brand-specific content to ensure it meets the organization's unique requirements.
What languages does Aura AI support?
Aura AI supports multiple languages, allowing businesses to cater to a diverse customer base. The language capabilities can be enhanced by training Aura with language-specific content.
How can I get started with Aura AI?
To get started with Aura AI, you need to:
- Sign in to your Web2Chat account.
- Configure Aura AI settings based on your requirements.
- Train Aura with content from various sources (webpages, knowledge bases, etc.).
- Deploy Aura across the desired channels for customer interactions.
Learn more about Aura AI, and how to customize and train Aura by exploring our help center: