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Viewing Customer Profile and Lead Data
Viewing Customer Profile and Lead Data

Learn how you can check a customer's lead data from your mobile phone using Web2Chat.

Avatar of tanazmasaba06
Written by tanazmasaba06
Last updated Mar 10, 2025
In the Web2Chat mobile app, viewing customer profiles and lead data helps you provide personalized support and better understand customer needs. This guide will show you how to access detailed customer information and lead data directly from the app.

How to View Customer's Lead Data

  1. From your workspace, tap on any active conversation to open the chat with the customer.
  2. At the top of the conversation, you’ll see the customer’s name or profile picture. Tap on it to open their customer profile.
  3. In the customer profile, you can find lead data that can include important information like:
    • Email
    • Phone
    • Last Seen & First Seen
    • Signed Up
    • Browser
    • Browser Version
    • Browser Language
    • OS
    • Location
This data helps you understand where the customer is in the sales or support process and tailor your responses accordingly.
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If you need further assistance, contact our Customer Support.

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