Enhance Customer Support
The Help Center lets you provide your customers with faster support by automatically suggesting articles to answer common questions. This enables customers to quickly help themselves before initiating a chat. Easily create articles, share them during chats, and gather feedback to improve your content.
Customize Your Help Center
Begin by tailoring your Help Center to align with your brand. You can:
- Select a Language: Choose the language for your Help Center.
- Add Links: Include links to your website or social media accounts.
- Google Analytics: Add your tracking ID to gain insights into how users interact with your articles.
Set Up a Custom Domain (Optional)
If you prefer to host your Help Center on a custom subdomain (e.g., “help.exampleapp.io”), you can set up a custom domain.
Write and Organize Articles
- Create Articles: Start by writing your first article. If you need guidance, refer to our guide on writing help articles.
- Articles are easy to format and drafts will look exactly like the published version.
- Add to Collections: For articles to appear in your Help Center, add them to a collection. Collections keep your Help Center organized and make it easier for customers to find the information they need.
Turn Your Help Center On
To make your Help Center public and available in Google searches:
Go to Settings > Help Center > Configure > Website publishing.
Enable "Turn on your Help Center website".
Click View Help Center in the top right to see your published Help Center.
By following these steps, your Help Center will be live and accessible to your customers, providing them with a valuable resource for self-service support.