Deliver seamless self-serve support by integrating your Help Center with Aura, your website, mobile app, in-product messages, chat, and more. With Help Center, you can create articles that enable customers to find support 24/7.
Create Rich Help Content
The Articles editor in Web2Chat is user-friendly. To start writing, simply click New article. You can enrich your content by adding images, videos, and more using the toolbar at the bottom of the editor.
Build a Comprehensive Knowledge Base
Once you have created a few articles, you need to group them into collections to publish them on your Help Center. Articles will only be visible on your Help Center if they’re part of a collection.
To make your content easy to find:
- Organize Collections: Group your collections into topics that matter most to your customers. This organization makes your Help Center easier to browse.
- Add Descriptions: Add short descriptions to each collection to optimize them for search and to help users understand what they contain.
- Customize Your Help Center: Ensure your Help Center matches your brand for a consistent customer experience.
Provide Faster Support
Web2Chat's Articles are integrated with the Web2Chat Messenger and Aura, allowing your customers to ask questions and get support 24/7. This integration ensures that your customers can access the help they need quickly and efficiently.
Use Articles to Power Aura AI Agent
Aura, your AI Agent, can use your Web2Chat Articles to engage in conversations and provide AI-generated answers. As you improve your Articles, Aura's effectiveness and the rate of automated resolution improve as well.
Let Users Find and View Articles
Your users or visitors can search for and view articles directly within the Messenger without starting a conversation. When a user selects an article, it will open within the Messenger itself, so they don’t need to leave your app or website to find the help they need.
Additionally, you can require your customers to search your Help Center before starting a conversation. This step ensures they utilize available resources, potentially resolving their issues without further assistance.