Web2Chat is a versatile conversational AI platform that helps businesses enhance customer engagement, streamline communication, and automate support. The platform offers a wide range of features designed to improve the way businesses interact with their customers, from live chat and AI automation to customer management and self-service options.
Key Features of Web2Chat
This article provides an overview of Web2Chat's core features and how they can benefit your business.
Live Chat
Web2Chat's live chat feature allows businesses to engage with website visitors in real-time. Whether it’s answering questions, resolving issues, or offering product recommendations, live chat enables instant communication, enhancing the overall customer experience.
AI Automation with Aura
Leverage the power of Aura, Web2Chat's AI assistant, to automate repetitive tasks and manage high volumes of customer inquiries. Aura can respond to common questions, qualify leads, and perform actions based on predefined workflows, ensuring efficient and consistent support.
Shared Inbox
Consolidate all customer communication channels into a single shared inbox, making it easier for teams to manage interactions from live chat, email, and other sources. This centralization helps streamline customer service processes, allowing for quicker response times and better collaboration.
Knowledge Base
Create a comprehensive knowledge base to empower customers to find answers on their own. Web2Chat allows for unlimited articles and collections, enabling businesses to build an extensive self-service library that can be easily accessed by customers.
News Center
The news center feature enables businesses to share important updates, announcements, and product news directly with their customers. This helps keep customers informed and engaged with the latest developments.
Ticketing System
Manage customer support requests more efficiently with Web2Chat’s ticketing system. Convert live chat conversations into tickets, assign them to team members, and track progress to ensure timely resolutions.
Lead Generation
Capture potential customers with built-in lead generation tools. Web2Chat allows you to automate lead qualification and follow-up processes, increasing the likelihood of converting visitors into paying customers.
Multilingual Support
Break down language barriers with support for over 45 languages. Web2Chat's multilingual capabilities allow businesses to provide personalized assistance to customers worldwide.
Workload Management
Efficiently distribute customer queries among team members based on workload, ensuring a balanced distribution of tasks and optimizing response times.
Custom Attributes and Teammate Management
Personalize customer interactions by using custom attributes to store unique customer information. Manage team members and their access to Web2Chat's features to ensure effective collaboration.
Additional Features
- Unlimited Conversations and History: Web2Chat allows for unlimited chat conversations and stores conversation history, so businesses never lose valuable customer information.
- Customizable Help Center and Email Domain: Personalize the customer experience by customizing the help center's domain and email domain for branded communication.
- Priority Support and 99% Uptime Guarantee: For users on the Remove Branding plan, Web2Chat offers priority support and a 99% uptime guarantee to ensure service reliability.
Who Can Benefit from These Features?
Web2Chat is ideal for businesses of all types, including:
- E-commerce: To engage with shoppers, answer product queries, and increase sales conversions.
- Customer Support Teams: To automate responses to common issues, manage support tickets, and provide timely assistance.
- Sales Teams: To qualify leads, nurture prospects, and close more deals through automated follow-ups.
With capabilities ranging from live chat and AI automation to multilingual support and workload management, Web2Chat equips teams with the tools they need to deliver exceptional customer experiences. To learn more about how Web2Chat can benefit your business, contact our support center.